Plan Your Visit

Bags no larger than 12” x 6” x 12”. All bags will be searched prior to entry. Bags designated for family or medical use are permitted with additional search.

Vibrant Music Hall is fully cashless. All points of purchase, including our concession and merchandise stands, will only accept credit, debit, or mobile pay (such as Apple Pay or Google Pay). Cash-to-card conversion will be available inside the venue at our coat check.

Your phone is your ticket! That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry, click here. Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

For more info and policy specifics, please see our FAQ below!

We are located in the new Keetown Loop development in Waukee, IA, about 15 minutes west of Des Moines. Our address is 2938 Grand Prairie Pkwy, Waukee, IA 50263.

Directions:
Northbound traveling on Grand Prairie Pkwy: Use both turn lanes to turn left onto Ashworth Road. For VIP parking, use the Right most turn lane, and for general parking, please use the Left most turn lane onto Ashworth Road.

For southbound traveling on Grand Prairie Pkwy: Turn right at the stoplights at the corner of SE Esker Ridge Dr. And Grand Prairie Pkwy. Follow into the district by turning left onto SE Parkview Crossing Drive.

Click here for additional directions.

Our main and reserved parking lots are located on the south and west sides of the venue. All lots are accessible by entering off of SE Ashworth Road, or SE Esker Ridge Drive, just off the Grand Prairie Parkway exit on I-80.

General Parking is $15 (credit/debit or mobile pay only).

Premier Parking availability and price may vary by show. This lot includes a parking spot within close walking distance to the ticket gates and expedited exit after the show. Beat the rush and reserve your space to guarantee a parking spot! Click here to reserve parking for your show.

Accessible Parking is located throughout the Vibrant Music Hall parking lots. Let the parking staff know that you need accessible parking, and they will direct you to these spaces. You can find more info on our Vibrant Music Hall Accessibility Services page.

Rideshare drivers can follow the arrows to enter and exit.

Located on the east side of the venue, our box office is open every Thursday from 11 AM to 5 PM as well as on show days two hours prior to doors. Outside of those times, you will need to purchase tickets at vibrantmusichall.com

For standard ticket holders, doors generally open an hour before the show's scheduled start time. But door times may vary by artist. To view the published door and show time for your event visit the shows ticketing page or check out our social media (Facebook, Instagram, X) for confirmed door and show times. 

Permitted Items:

• Bags no larger than 12” x 6” x 12”. All bags will be searched prior to entry. Bags designated for family or medical use are permitted with additional search.
• Cameras – nonprofessional only, no detachable lenses, disposable or point-and-shoot cameras, recording devices, and external flash/lighting. 
• Food – Guests who need food as part of a medical exemption may have a small amount of UNOPENED snacks such as a snack-size pack of cookies, etc.
• Water – Guests are permitted to bring in one (1) factory-sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles are permitted. Camelbacks are not permitted.
• Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.

Prohibited Items:

• Bags that do not meet our bag policy (must be no larger than 12” x 6” x 12”)
• Outside food or drinks
• Weapons of any kind
• Chairs or Blankets of any kind 
• Strollers
• Umbrellas
• Alcohol
• Illegal drugs/substances
• Glass containers
• Cans
• Hard-sided/large coolers
• Laser pointers
• Animals (except service animals)
• Fireworks
• Personal video cameras, Go-Pros, selfie sticks, drones or masks
• Professional audio, video, or audio recording equipment (including detachable lenses, tripods, zooms, or commercial-use rigs) 
• Unsealed liquids or gels of any kind
• Jewelry or clothing that could inflict harm (Metal Spikes, Chains, Etc.)

*** Subject to change based on the show.

All events are all ages unless otherwise specified. Children two and under do not require a ticket but must sit on a parent's lap. Please note that strollers are not permitted into the venue. For the latest details on age restrictions, please visit our upcoming events page, choose the show you're interested in, and click on the 'More Info' tab.

If you had so much fun that you lost something during your time with us, please contact our office for more information at 515.895.4980.

All ticket sales are final. Tickets will only be refunded if an event is canceled. Show times and support acts are subject to change without notice. In the event that a show is canceled, refunds are available at the point of purchase. For online purchases, refunds will be issued automatically to the card on which the tickets were purchased. 

Interested in a Premium Seat package inclusive of tickets or want to learn more about the different season ticketing options? Get in contact by emailing our Director of Premium Sales and Service at Andrewpauley@livenation.com.

Yes, you can! Vibrant Music Hall is the perfect location to host corporate events, weddings, social gatherings, and special events of all kinds. For more information on renting Vibrant Music Hall for a private event click here.

JOIN OUR TEAM! Do you have a love for live music and want to work in a fun atmosphere? We are the place for you. Multiple positions are open now and posted here!

Vibrant Music Hall is located in the growing KeeTown Loop district that has hotels, restaurants, and more. Check their website for more details on where to go before and after a show here.