Vibrant Music Hall strives to make our venue and live experiences inclusive and accessible for all fans. For more questions or information not mentioned below, please get in touch with us HERE before your visit or call us at 515.425.6627.
Box office hours are Thursdays from 11 AM to 5 PM, as well as on show days two hours prior to doors. Should you need assistance when you arrive and before you enter the venue, please see the box office, located on the east side of the venue.
Accessible Parking is located throughout the Vibrant Music Hall parking lots. Let the parking staff know that you need accessible parking, and they will direct you to these spaces. We are a cashless facility and will only accept credit/debit and/or mobile pay.
All concession and merchandise stands are accessible at Vibrant Music Hall.
At Vibrant Music Hall, our main entrance is accessible. For VIP ticket holders, the Red Room entrance does not have a push-to-open activation switch. If you require an accessible entrance, please use the main entrance, and a member of our guest services crew can assist you to the VIP area.
To learn more about our assisted listening services, connect with us by calling 515.425.6627 or by submitting an accommodation request here.
Vibrant Music Hall takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that we will be able to meet all requests.
If you wish to drop off a member of your party, please drop them off at the main entrance, which is accessible.
Once you arrive, let our parking crew know that you are dropping off a member of your party, and they will direct you to the correct location.
Vibrant Music Hall has partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests.
Check out our Social Story from KultureCity to know what to expect during your visit.
KultureCity®Sensory bags containing special KCVIP badges, feeling thermometer, fidget tools, and noise-canceling headphones are available for checkout (at no cost by leaving an ID) at Guest Services. Sensory bags can be used for all abilities of all ages.
Weighted lap pads and strobe-canceling glasses are also available upon request (at no cost by leaving an ID) at Guest Services.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue. Please contact us prior to your visit for more information.
Accessible restrooms are located in the lobby on the main level between the coat check and the box office, and on the second level near the water fountains at the end of the hall. All accessible restrooms are single-user and first-come, first-served.
In partnership with Aunt Flow, all restrooms at Vibrant Music Hall offer freely accessible period products.
Vibrant Music Hall is a KultureCity Certified Sensory Inclusive Venue. Please visit our Guest Services Booth for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit our Guest Services booth, located in the lobby. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!
For more information, please click HERE.
At Vibrant Music Hall, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, assisted listening devices, or written materials, please submit your request here or get in touch with us at 515.425.6627 at least two weeks before the show, before purchasing your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.
On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.
Accessible tickets can be purchased online via vibrantmusichall.com. You do not need to call the Box Office to place an order, as all of our accessible tickets are available through our website.
Once complete, all accessible options that you chose will be viewable. We do have accessible seating in every price range, but be advised that it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
Our accessible section in General Admission is on the main level on a raised platform with a ramp leading up to the platform. In our mezzanine area, various accessible seated sections are located throughout, and all are accessible with elevator access.
