Plan Your Visit
Food & Drinks
Enjoy an elevated selection of beer, wine, spirits, and non-alcoholic beverages as well as food and snacks. Seven total bars are located throughout the venue which means less waiting for drinks and more time enjoying the show!
Amenities
Enhance your concert experience and try out some of our amenity options! Our VIP Club, the Red Room, offers access to private restrooms, a fully stocked bar, elevated menu items, and comfortable seating. Additional amenities such as premier parking, a fast lane pass, and a pre-paid coat check can be purchased for your convenience before the show. Prices may vary on a show-by-show basis.
FAQ
Permitted Items:
- Bags no larger than 12” x 6” x 12”. All bags will be searched prior to entry. Bags designated for family or medical use are permitted with additional search.
- Cameras – nonprofessional only, no detachable lenses
- Food – Guests who need food as part of a medical exemption may have a small amount of UNOPENED snacks such as a snack-size pack of cookies, etc.
- Water – Guests are permitted to bring in one (1) factory-sealed bottle of water up to one gallon in size. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles and refillable plastic water bottles are permitted. Camelbacks are not permitted.
- Signs – up to 8.5 x 11 inches (this is the size of a standard piece of paper). All signs must be appropriate in nature.
Non-Permitted Items:
- Bags that do not meet our bag policy (must be no larger than 12” x 6” x 12”)
- Outside food or drinks
- Weapons of any kind
- Chairs of any kind
- Strollers
- Umbrellas
- Alcohol
- Illegal drugs/substances
- Glass containers
- Cans
- Hard-sided/large coolers
- Laser pointers
- Animals (except service animals)
- Fireworks
- Personal video cameras, Go-Pros, selfie sticks, drones or masks
- Professional audio, video, or audio recording equipment (including detachable lenses, tripods, zooms, or commercial-use rigs)
- Unsealed liquids or gels of any kind
- Jewelry or clothing that could inflict harm
*** Subject to change based on the show.
Accessible seating can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the ADA symbol on the Find Tickets page to view all available accessible seats. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
Accessible Parking is located throughout the Vibrant Music Hall Parking Lots. Let the parking staff know that you need accessible parking and they will direct you to these spaces. Parking lots are credit card payments only.
Registered trained guide, signal, or service animals assisting guests with disabilities are permitted inside Vibrant Music Hall. Vibrant Music Hall requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods. Upon venue arrival please identify such animals to security and ticket takers.
To arrange additional accommodations on the day of your event, please allow for additional time to enter the building and find the closest staff member for assistance, or contact our office at 515-895-4980 or email info@vibrantmusichall.com.
All points of sale will only accept credit, debit, or mobile pay (such as Apple Pay or Google Pay). Cash-to-card conversion will be available inside the venue at our coat check.
At this time, our box office is open every Thursday from 11 to 5 PM as well as on show days two hours prior to doors. Outside of those times, you will need to purchase tickets online through Ticketmaster.
We are located in the new Keetown Loop development in Waukee, IA, about 15 minutes west of Des Moines. Our address is 2938 Grand Prairie Pkwy, Waukee, IA 50263.
Directions:
Northbound traveling on Grand Prairie Pkwy: Use both turn lanes to turn left onto Ashworth Road. For VIP parking, use the Right most turn lane, and for general parking, please use the Left most turn lane onto Ashworth Road.
For southbound traveling on Grand Prairie Pkwy: Turn right at the stoplights at the corner of SE Esker Ridge Dr. And Grand Prairie Pkwy. Follow into the district by turning left onto SE Parkview Crossing Drive.
Click here for additional directions.
Our main and reserved parking lots are located on the south and west sides of the venue. All lots are accessible by entering off of SE Ashworth Road, or SE Esker Ridge Drive, just off the Grand Prairie Parkway exit on I-80.
General Parking is $15 (credit/debit or mobile pay only).
Premier Parking availability and price may vary by show. This lot includes a parking spot within close walking distance to the ticket gates and expedited exit after the show. Beat the rush and reserve your space to guarantee a parking spot! Click here to reserve parking for your show.
For standard ticket holders, doors generally open an hour before the show's scheduled start time. But door times may vary by artist. To view the published door and show time for your event visit the shows ticketing page or check out our social media (Facebook, Instagram, X) for confirmed door and show times.
Interested in a Premium Seat package inclusive of tickets or want to learn more about the different season ticketing options? Get in contact by emailing our Director of Premium Sales and Service at MichaelBartos@livenation.com.
If you had so much fun that you lost something during your time with us, please contact our office for more information at 515.895.4980.
Yes, you can! Vibrant Music Hall is the perfect location to host corporate events, weddings, social gatherings, and special events of all kinds. For more information on renting Vibrant Music Hall for a private event click here.
Giving back and being a part of our community is important to us at Vibrant Music Hall! To make a charity donation request, please fill out all information and provide the necessary details and documentation requested on our Charity Donation Request Form.
The Vibrant Music Hall team will thoroughly review the donation inquiry and, if the request is accepted, will contact the submitter by email or phone (info@vibrantmusichall.com) only.
JOIN OUR TEAM! Do you have a love for live music and want to work in a fun atmosphere? We are the place for you. Multiple positions are open now and posted here!